Solution 2: Make sure the monitor is plugged in and turned on.Simply click the mouse or press any key on the keyboard to wake it. Solution 1: The computer may just be in Sleep mode.Solution 2: If you're using a wireless mouse or keyboard, make sure it is turned on and that its batteries are charged.Solution 1: If you're using a wired mouse or keyboard, make sure it's correctly plugged in to the computer.Problem: The mouse/keyboard has stopped working Note: This solution should be your last resort after trying the other suggestions above. If you're using a laptop, you may be able to remove the battery to force the computer to turn off. Solution 3: If the computer still won't shut down, unplug the power cable from the electrical outlet.Solution 2: Press and hold the Power button for 5 to 10 seconds to force the computer to shut down.
If an update is available for the application, it will be listed here. To do this, open the App Store and click the Updates tab.
You may be able to use this information later to find out if other people are having the same error. If your computer gives you an error message, be sure to write down as much information as possible. If you end up asking others for help, it will be much easier if they know exactly what you've tried already. This way, you'll be able to remember exactly what you've done and can avoid repeating the same mistakes.
Once you start troubleshooting, you may want to write down each step you take. No matter what you're trying to solve, we recommend starting by using the following tips.
As you gain more experience with troubleshooting, you'll start to learn more about what causes common problems and how to fix them.
No matter what's causing the issue, troubleshooting will always be a process of trial and error-in some cases, you may need to try several approaches before finding a solution other problems may be easy to fix. There are several things that could cause a problem with your computer. In this lesson, we'll show you some simple things to try when troubleshooting, as well as how to solve common problems you may encounter. en/macosbasics/working-with-flash-drives/content/ IntroductionÄo you know what to do if your screen goes blank? What if you can't seem to close an application-or can't hear any sound from your speakers? Whenever you have a problem with your computer, don't panic! There are several basic troubleshooting techniques you can use to fix issues like this. Lesson 12: Troubleshooting Common Problems